Client Management
If you do not have access to 'Clients' you may not have the correct user permissions.
LxRoot allows you to add an unlimited number of customers (also known as organisations). An Admin and a Reseller can manage all their customers, customers' websites and email accounts, service status, impersonate a customer and more from the 'Customers' management page.
Add a Customer
- Open Customers in the left side bar
- Click Add Client
- Complete the form and click Add to finish
Organisation name - This is the name of the company, organisation or customer. If the customer is an individual we recommend you use their full name.
Owner's email account - This is the email address for the primary contact of the organisation. If the owner does not have an existing login you will be promoted to create a new user account. To create a new user you will need to input a full name and a password.
Client Hierarchy
A SuperAdmin can create Admin, Reseller and User Accounts. Have access to global application settings and the linux package manager
An Admin can create Resellers and Users. Can create packages and services.
A Reseller can create only Users. Have the same permissions as an Admin.
A User can only manage sites and services allocated to them.
Impersonate a Customer
Impersonating a customer allows you to access a customer's account to help troubleshoot issues. While impersonating, you will see exactly what the customer sees.
All actions performed while impersonating a customer are visible in a customer's logs.
To impersonate a customer:
- Open Customers in the left side bar
- Select Log in as this user in the drop down menu of the customer
A yellow bar will appear at the top of your browser to indicate you are impersonating a customer's account. You can return to your own account by clicking Login.