"An error occurred while requesting a password reset link"
This error typically indicates a failure in the mail delivery pipeline. The platform is unable to dispatch the reset token because the underlying SMTP configuration is rejected or unreachable.
1. Verify System Email Configuration
The orchestration layer uses a specific SMTP relay to send system notifications like password resets.
- Navigate to Settings > Platform.
- Locate the System Generated Email section.
- Verify that the host, port, and credentials are correct. Use the Test Connection button if available.
2. Check Branding "From" Address
If you are using a third-party SMTP provider (like SendGrid, Mailgun, or Amazon SES), they often strictly enforce "Sender Identity."
- Navigate to Settings > Branding.
- Check the From Email Address.
- Ensure this specific email address is authorized or "verified" within your SMTP provider's dashboard. If the provider sees an unauthorized "From" address, it will drop the connection.
Emergency Support Logs
If your settings appear correct but the error persists, the sged (System Gateway Email Daemon) logs will contain the specific SMTP error code (e.g., 550 Authentication Required).
# Run this on your control panel server to view mail logs:
docker logs sgedPlease copy the output of the command above and send it to:
support@lxroot.com